299tk Privacy Policy
Your personal information matters to us. This policy explains in detail how 299tk collects, uses, and keeps your data secure through SSL encryption.
Introduction and Scope
299tk ("we", "us", or "the platform") is an online casino and betting service provider in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") describes how 299tk collects, stores, uses, and discloses your personal information.
By using our website 299tk.lat, you are considered to have given your consent to this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our platform.
This policy is an integral part of our Terms and Conditions and applies to all users, registered members, and visitors.
What Information We Collect
Personally Identifiable Information
When you register on our platform or create an account, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — for users aged 21 and above only)
- Valid email address
- Mobile number (for verifying bKash, Nagad, or Rocket accounts)
- Payment-related information (transaction date, amount, and method)
Automatically Collected Information
When you browse our site, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and session duration
- Information from cookies and similar tracking technologies
- Referral URL
Financial Transaction Information
During deposit and withdrawal processes, we collect transaction-related information. This includes records of transactions carried out via bKash, Nagad, Rocket, Upay, and bank transfer. Card numbers and bank PINs are never stored.
Purpose of Data Use
299tk uses your information only for the following legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and manage your account. |
| Financial Transactions | To accept deposits, process withdrawals, and ensure financial security. |
| Fraud Prevention | Monitoring to prevent unauthorized access, fraud, and money laundering. |
| Customer Support | Providing assistance 24/7 via Bengali live chat and email. |
| Service Improvement | Analyzing user experience to further improve our platform. |
| Communication | To keep you informed about important updates, promotional offers, and policy changes. |
| Legal Obligations | Maintaining records required to comply with applicable laws and regulations. |
Cookies and Tracking Technology
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. 299tk uses the following types of cookies:
- Essential cookies: For maintaining login sessions and ensuring security.
- Functional cookies: For remembering your preferences and language settings.
- Analytics cookies: For monitoring site usage and improving the service.
You can disable cookies at any time from your browser settings. However, this may affect some functionality of our platform.
Sharing Information with Third Parties
When We Share Information
299tk does not sell, rent, or commercially provide your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive the information necessary to complete transactions.
- Technology partners: With selected technology partners for the secure operation and maintenance of the site.
- Legal authorities: To relevant authorities in the case of a court order or legal obligation.
- Fraud prevention: When assistance is needed in investigating criminal activity.
Before sharing information with any third party, we ensure they follow privacy protection standards equivalent to our own.
Data Protection and Security
SSL Encryption
Our platform uses the highest-grade SSL (Secure Socket Layer) encryption technology. This keeps all your information secure during transmission and unreadable by third parties.
Secure Servers
Your information is stored on highly secure servers. Only authorized staff can access the necessary data, and every access is logged.
Password Protection
User passwords are never stored directly — they are kept only as encrypted hashes. No member of our staff can view your password.
Regular Security Audits
We conduct regular security audits and identify system vulnerabilities to resolve them quickly. Ensuring fair play is one of our core commitments.
Data Retention Period
How Long We Keep Your Data
299tk retains your information only for as long as it is relevant and necessary:
- Active account data: For as long as the account is active, and for a defined period after account closure as required by law.
- Financial transaction records: For the period determined by financial regulatory requirements.
- Customer support communications: For a period after the issue has been confirmed resolved.
- Cookie and browsing data: Generally deleted automatically when the session ends or after a set period.
If you request account closure, we will act promptly. However, some information may need to be retained for a set period due to legal obligations.
Your Rights and Controls
Every user of the 299tk platform enjoys the following rights:
Right to Access
You can request at any time to know and view what information we hold about you.
Right to Correction
If any of your information is incorrect or incomplete, contact us to have it corrected.
Right to Deletion
You have the right to request deletion of information that falls outside legal obligations.
Right to Restrict Processing
You have the right to request that processing of your information be restricted for specific reasons.
Data Portability
You have the right to receive a copy of the personal information we hold about you.
Right to Opt Out of Marketing
You can request at any time to be removed from promotional communications.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will receive your request via 24/7 live chat or by email at [email protected] and respond within a reasonable time.
Protecting Privacy of Minors
Restriction for Users Under 21
299tk is a service strictly for adults. We do not intentionally collect personal information from anyone under the age of 21. Age is verified during the registration process.
If we are informed that a person under 21 has provided information, we will delete it immediately and close the associated account. Parents or guardians with concerns about this may contact us at [email protected].
Policy Changes and Updates
Notice of Changes
299tk reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:
- Display a clear notice on the website.
- Notify registered members by email.
- Update the "Last Updated" date at the top of the page.
Continued use of the platform after a policy change will be considered as your agreement to the updated policy. Previous versions of our policy are available upon request.
Privacy Contact
Talk to Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Live chat: Get instant 24/7 support from any page on the site.
- Email: [email protected]
Our privacy team will review your request in a timely manner and respond with the utmost care. We believe that transparency and trustworthiness are the foundation of a reliable platform.
Related Policies
For more information related to the Privacy Policy, please read the pages below:
- Terms and Conditions — Full terms of use
- Responsible Gaming — Safe gaming guidelines
- About Us — Learn about 299tk
- FAQ — Answers to common questions